Mengukur kepuasan pelanggan panduan menciptakan pelayanan bermutu:measuring customer satisfaction/ Richard F.Gerson

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Mengukur kepuasan pelanggan panduan menciptakan pelayanan bermutu:measuring customer satisfaction/ Richard F.Gerson

Gerson, Richard F. - Personal Name; Widyaningrum, Hesti - Personal Name;

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H1900113

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Series Title: Seri panduan praktis no.17
Call Number: S 658.812 M
Publisher: Jakarta : Ppm., 2002
Collation: xii+123hlm.;21cm.
Language: Indonesia
ISBN/ISSN: -
Classification: 658812
Content Type: -
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Carrier Type: -
Edition: Cet.2
Subject(s): HUBUNGAN PELANGGAN
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